Refund Policy

Policy Overview & Basic Rules
This refund policy is formulated to standardize the after-sales refund service, protect the legitimate shopping rights and interests of all customers, and ensure that every user can enjoy a fair, transparent and standardized after-sales guarantee during the shopping process. All transactions on this website are uniformly settled in USD, and all refund amounts, discount calculations and fee settlements are subject to USD as the only currency unit, with no other currency conversion or settlement methods. We provide a 60-day unconditional return and refund service window for all products purchased on this website. Starting from the date when the customer successfully receives the product, customers can apply for return and refund services within the valid 60-day period for any product that does not meet personal expectations, has quality problems, or has other legitimate return demands. This policy applies to all products sold on the website without exception, and there is no hidden threshold or restricted product category. We always adhere to a customer-friendly after-sales concept, refuse complicated review procedures and unreasonable return restrictions, and ensure that every customer’s legitimate refund demand can be responded to and processed efficiently.
60-Day Return Eligibility & Application Standards
Within the 60-day valid return period, customers can initiate a return application through the official customer service channel of the website. The applicable scenarios include but are not limited to product quality defects, product damage during logistics transportation, inconsistent product style and size with personal expectations, inappropriate use scenarios, and other personal legitimate reasons. In order to ensure the smooth progress of the return process, customers need to ensure that the returned products are kept intact, with complete original packaging, accessories and tags, and the products have no man-made damage, serious scratches, stains or secondary use traces that affect secondary sales. For products with quality problems or transportation damage, customers only need to provide real product photos or short videos as proof materials, and we will quickly complete the qualification review without requiring complicated certification documents. We fully respect the customer’s shopping experience, and will not arbitrarily refuse legitimate return applications for non-human damage problems. All return applications that meet the policy standards will be successfully reviewed and entered into the subsequent refund process.
Refund Processing Cycle & Execution Standard
After the customer’s returned goods are successfully delivered to the designated return address and we complete the inspection and acceptance of the products, we will start the official refund processing procedure. The entire refund processing cycle is stably controlled within 5 to 10 working days. During this cycle, we will complete the verification of product status, confirmation of return qualification, and financial review and refund payment in sequence. All refund amounts will be returned to the customer’s original payment account in full in accordance with the actual payment amount of the customer, and the settlement currency is uniformly USD. Since our website provides global free shipping services for all products, there is no additional logistics fee, handling fee, packaging fee or other hidden deductions in the refund process. The refund amount is completely transparent and consistent with the customer’s actual consumption amount. Customers do not need to bear any extra costs in the return and refund process. We strictly abide by the refund time limit standard, and will not delay the refund progress without reason. For individual special cases that need extended review due to objective reasons, we will take the initiative to contact customers to explain the situation and ensure full transparency of the processing progress.
Special Situation Explanation & User Rights Protection
In order to standardize the refund management mechanism, we have formulated clear special situation processing rules. If the returned products are seriously damaged, have missing accessories, or have obvious secondary use traces that affect secondary sales due to the customer’s personal reasons, we have the right to reject the return and refund application after professional inspection and verification. For the products confirmed to have quality problems before delivery or damage caused by logistics transportation, we will bear all return-related costs and complete the full refund as soon as possible. All preferential orders purchased through the website’s discount activities also fully enjoy the 60-day return and refund policy, and the refund amount is calculated according to the actual preferential payment amount of the customer, without invalidating the after-sales right due to preferential purchases. We have a professional after-sales team responsible for handling all return and refund business. Customers can consult the customer service team at any time for any questions about the refund policy and processing progress. We always take protecting customer rights and interests as the core, adhere to fair and standardized processing standards, and ensure that every transaction can enjoy perfect after-sales protection.

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